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RESERVATIONS & CANCELATION POLICY

WHY do we have a Cancellation Policy?

When equipment is reserved, it is taken out of inventory so no one else can reserve it for those specific days.  Some equipment is taken out additional days to accommodate for additional preparation time. Cancellation fees help cover both incurred costs and potential loss of business because equipment was unavailable to rent to other Customers.

Reservations, Deposit, & Identification

We require a valid government issued local Illinois Drivers License identification & a non refundable credit card deposit (a debit card is not a credit card & a gift card is not a credit card – just because it says VISA or Mastercard does not make it a credit card) on all rentals and reservations, unless there’s a pre-existing charge account.  Form of payment and ID must match. Minimum age is 18 years old. Out of State ID’s may require additional sources of ID. Reservations should be placed as early as possible. All rentals are reserved on a first come first serve basis. Only on rental return will we accept debit cards and gift cards as payment. NO CHECKS.

  • Reservations made 30 days (1 month or more) prior to Rental Date Out require a minimum of 25% paid in advance.
  • Reservations made 8 to 29 days (1-4 weeks) prior to Rental Date Out require 50% of rental fee paid in advance.
  • Reservations made less than 7 days (1 week) prior to Rental Date Out require 100% paid in advance.
  • Special items ordered or sub-rented on customers behalf will be charged 100% of the rental fee. (Cannot be cancelled)

WHY WE REQUIRE A CREDIT CARD & What’s the difference between a Credit Card & Debit Card?

  • A Credit Card allows you to BORROW money to make purchases, adding to a pre-approved limit you pay back with interest, creating a Line of Credit.
  • A Debit Card takes money from account with funds already available in your bank account (you can ONLY spend what you have available).

 

If you do not have a CREDIT CARD at time of rental, we will accept a significant CASH Deposit (which is up to 20 times the cost of rental or 75% of the replacement cost).  In return we allow you to rent equipment valued at more than what we charge to rent it. Having a Deposit is your incentive to take care of the equipment appropriately & return it before it is due back.  We accept VISA, MasterCard, Discover, and American Express CREDIT CARDS.

 

Cancellation Policy (Cancelling any individual item or entire reservation)

Please call us immediately to cancel with a phone call to (630) 446-0518 , Monday – Sunday 9am – 6pm.  You HAVE TO follow up that cancellation with an email so we can keep it on file.  Make sure you speak directly with our office for any cancellation.  BOTH a phone call and an email are required to successfully cancel your reservation.

Cancellations are given credit with our company for up to one year following the original reservation date. 

  • Cancellations made 30 calendar days (1 month or more) prior to the Rental Date will be 100% given credit for future use.
  • Cancellations made 29 calendar days (1-4 weeks) prior to the Rental Date will be charged 100% of the rental fee.
  • Special items ordered or sub-rented on customers behalf will be charged 100% of the rental fee. (Cannot be cancelled)

Changes To Order

  • REDUCTIONS to Reservations will incur Cancellation Fees listed above.  Small (10%) reductions to quantities of items such as tables, chairs, dishware, etc are acceptable.
  • ADDITIONS to Reservations can be made (depending on availability) up to time equipment is loaded.  Reservations being delivered are normally loaded 24 hours in advance of Rental Date Out. If additions are made after vehicle has left the lot, an additional ½ delivery fee will be charged (additional deliveries are not guaranteed to be available).  If Customer comes to get additional equipment – we will pick up the new equipment when we pick up what was previously Delivered.

Rescheduling Your Event

If the need to reschedule your event arises, then When you are ready to reschedule within a year of your original party date, please call the office.  We will need the date of the cancelled reservation and the name on the account.  We will then check to see if the items cancelled are available on your new date.  If your items are already rented, we will help you find a substitute unit or units of equal value.  You can pay the difference on a debit or credit card.

Renter AGREES that renter can reschedule ONCE after the cancellation and that renter will pay full balance. NO MORE THAN ONE RESCHEDULE IS APPLICABLE. Should a need for more than one reschedule arise for ANY reason, then there will be a minimum $50 administration, which could be more based on the number of rental items and the complexity of the rental request.

Plan For The Future

Booking your rental products long before the date of your event reduces rushed decisions and gives sufficient time for you and Chicagoland Event Rentals to work together to plan and prepare an enjoyable event.  Ordering early also increases the probability that the products, delivery and pickup times you want will be available. Last minute changes can be counterproductive and may have adverse effects on an otherwise successful event.  At Chicagoland Event Rentals we make every effort to help you make the best choices for your event!

 

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