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GENERAL INFO & RENTAL TERMS

How do I go about reserving an inflatable?

Call us at  (630) 446-0518 or...fill your shopping cart with some fun and experience our easy checkout process.

How far in advance should I reserve the equipment I need for my event?

We will accept reservations for wedding receptions one year prior to your big day. For other large events, it’s a good idea to reserve approximately three to six months in advance of your event date.  We can take orders up to 24 hours before an event, but do not guarantee that inventory will be available.

I Am Ready To Make A Reservation. How Do I Go About Placing An Order?

When you are ready to place your order, call our office at (630) 446-0518. One of our event specialists will check availability, go over pricing and delivery instructions, and answer any questions or concerns you may have at that time. Reservations require a 50% deposit, a credit card to have on file, and the understanding of our rental contract.

Do I Clean The Rentals Before I Return Them?

When renting china, glassware, and/or silverware, we ask that you remove any excess debris by rinsing off the equipment prior to returning. You do not have to wash the equipment. If you rented linens, under no circumstances should you wash or dry them. If linens become wet while in your possession, please allow them to air dry and do NOT place them in plastic bags.

If I Rent Items For Saturday Event, How Many Days Rent Do I Have To Pay? Aka I Want My Rentals Early. Do I Have To Pay Extra?

Some rental items are available for overnight use, however many items are not. The day of your rental is the day you will receive the items you rented. Delivery will be scheduled around each client needs. Delivery starts at 9 AM. Any requests for earlier delivery will incur a cost. Most deliveries are completed by 12pm the day of rental.

Is A Deposit Required?

Upon reserving we will ask for a 50% deposit as well as a credit card to have on file. We accept all major cards. Payment is due in full 1 weeks prior to delivery. If we have your consent, we most often will charge the card on file 2 weeks before the rental date.

Can I Make Edits To My Order Without Being Penalized?

Of course! We recognize that guest counts are likely to fluctuate as the event date approaches. We encourage you to make a “best guess” estimate when placing your original reservation and make adjustments as you become aware they’re needed. Final edits should be made a minimum of two weeks prior to the delivery date. Once preparation has begun on your order, changes may be subject to an additional fee.

Do I have to rent for the entire day or can I rent for shorter/longer periods of time?

Our standard rates are for 1 to 8 hour rentals. However, we are flexible and can pick up early if needed. We can, if the need arises, allow you to keep the unit overnight for an additional charge based on the location, rental items, labor needed to pick-up the equipment and the timing of the next day pick up.

 

Do you offer a discount for renting multiple units?

Yes and no, we sometimes offer special discounts off of each additional items rented, however this is based on what the current rental inventory and demand is of specific items on specific dates. We are not prone to give discounts in the form of cash but more likely to give credit in the form of unit upgrades, extended rental time, or other. This is completely up to the management of Chicagoland Event Rentals.

 

Do you have insurance?

Yes. We carry a general liability insurance policy. Please note that all individuals and/or companies that rent from us are required to sign a rental agreement prior to setting up the equipment. We cannot set up the inflatables until the rental agreement has been signed.

 

Do you offer additional liability protection?

Yes. We are able to add the company/organization to our policy as being additionally insured. There is an extra charge for this on the balance of the bill. Please contact us for details.

Can we see a copy of your rental agreement?

Yes, it is available on our website under here under the Company menu button.  You will also receive a copy of each when you place an order, through a confirmation email.

Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no.  You are not responsible for normal wear and tear on our units.  Seams may develop tears in high traffic areas over a period of time.  If this happens please alert us at time of pickup so we can remedy the situation.  If, however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc. which can cost thousands of dollars.  We don't want you or us to be in that situation which is why we have you authorize and sign on all of our rental agreements so that you can be the trained operator.

Supervision of Rental Equipment

Customer is responsible for supervising the safety and conduct of all participants, using any rental equipment, therefore there should be a responsible and mature adult supervising the operation of the rental units at all times.

How do I get in touch with you after hours if I have an emergency related to my event?

If an emergency concerning your existing rental order arises during non-business hours, someone on our staff is only a phone call away. Call our main line at (630) 446-0518 and the calls will be forwarded to one of our cell phones.

Do I get money back if I do not use my equipment or supplies?

Unfortunately, no. Once our equipment leaves the warehouse we are not able to rent the items to other customers. Therefore once the items are in your possession, you must pay for them.

 

PRICES

Most charges on contract are for one occasion/event (up to 3 day rental period like Friday to Monday). There are additional charges for late equipment. Charges are for time out whether equipment is used or not, so make selections carefully. Special rates are available for weekly or monthly use when pre-arranged.

 

RENTAL PERIODS

 

Times are for up to 24 hours Monday through Thursday.  Items picked up on rental day are due back before 12:00 PM the following calendar or the next business day when holidays are involved.  All rental periods begin when the items are picked up or delivered. You are solely responsible for all items during the rental period. The rental period concludes when items are returned to us.  Items that have been delivered are your responsibility until our personnel have picked up the items and found them to be in good order. Overtime charges will be added to past due rentals.

 

CUSTOMER RESPONSIBILITIES

Renter assumes responsibility for equipment rented from time received to time of return. Equipment is to be returned dry, restacked, refolded and repacked in same containers. Be sure equipment is secured when not in use and protected from weather. Check with management of hired venue to make sure they will do this for you. We charge full replacement cost for missing or damaged equipment or transport containers. All necessary permits, licenses, public & private utility marking is CUSTOMERS RESPONSIBILITY; Chicagoland Event Rentals accepts NO RESPONSIBILITY.  See below: Damage Waiver /Delivery /Cleaning/ Linens for more information.

 

RESERVATIONS & DEPOSIT

A non-refundable credit card deposit (NOTE: a debit card is NOT a credit card) and Driver’s License identification are required on all rentals and reservations, unless there is a pre-existing charge account.  Reservations should be placed as early as possible. All rentals are reserved on a first come first serve basis.

 

DAMAGE WAIVER

This is optional & must be accepted prior to Rental Date Out. The fee for Damage Waiver is an additional 10% of the rental cost and is non-refundable. It covers the first $250 of accidental damage to equipment. For damages over $250 the Customer is responsible for paying 50% of repair / replacement costs above $250.  Damage Waiver does NOT cover vandalism or theft. All broken or damaged pieces must be returned to Chicagoland Event Rentals on or before return due date. In the event a piece of equipment is stolen, a report must be made with the Police immediately and Chicagoland Event Rentals contacted as soon as possible. See Contract for details.

 

WALK-IN (non-delivery)

When you come to PICK UP equipment, we recommend arriving 30 minutes prior to store closing, come to Front Office first, bring Driver’s License and credit card, prepare your vehicle BEFORE you get to our loading area.  COME PREPARED TO LOAD THE EQUIPMENT – our staff will be happy to “assist” you.

 

DELIVERY, PICKUP, SETUP & TAKEDOWN

Services are available and pricing available on request.  Make arrangements for these services SPECIFIC. Standard anytime delivery is curbside drop-off and pickup.  Curbside includes deliveries (or pickup) to commercial docks, residential garages, or driveways. There are extra charges if delivery (or pickup) location has multiple doors, is in excess of 100 ft of vehicle, or is other than ground level (hills, fences, gates, elevator, or stairs).  Standard deliveries (or pickups) are made (Mon-Fri) anytime between 8am-5pm that fits best in our route for that day. If a phone call, specific time, weekend, before or after hours, are necessary additional charges will apply. Customers are welcome to call THE DAY OF to inquire about approximate arrival times. NOTE: extra charges apply for Chicagoland Event Rentals having to wait if you or equipment is not ready on arrival.

 

CHECK & COUNT ALL EQUIPMENT ON DELIVERY

Report any problems immediately to Chicagoland Event Rentals. Our delivery staff is instructed to stack items in a mutually convenient place on delivery. *KNOW WHERE EQUIPMENT IS GOING PRIOR TO OUR ARRIVAL! *  On pickup all items must be folded, stacked, everything dry, clean, repacked in same containers and ready to go in same convenient place as delivery. Customers will be charged additionally for items not ready for pickup on arrival of Chicagoland Event Rentals. Setup and takedown services are available for additional charges.

If you’re not going to be home for delivery (or pickup) we ask you call our office as soon as possible so Delivery Staff will know where to leave (or pickup) equipment.

 

CLEANING CHARGES

All equipment must be returned clean (well rinsed, no visible food or grease) and repacked in their appropriate container, or there will be additional charges. Glassware / Cups MUST BE in inverted (upside down) in the same racks they came in.

 

LINENS

Customer is responsible for damages from stains and misuse (mildew, burns, wax, tears, writing, etc) to linen. Shake off all debris and make SURE they are dry before bagging to prevent staining and mildew (linens should not be left wet for more than 6 hours). Linens are not to be used as a rag, for mopping, or drop-cloth. In general, “Treat these linens as if they were your own.”  You will be charged full replacement cost for linens returned damaged. Acceptance of Damage Waiver ONLY covers accidental stains.

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